Privacy Policy
Last Updated: February 09, 2026
1. Data Controller
The data controller is ALCA Sh.p.k., a company registered under Albanian law, with headquarters at Autostrada Tirane–Durres, km 11, Tirana, Albania.
For any information regarding this Privacy & Cookie Policy or to exercise your rights, you may contact us at: info@alca.al
2. Types of Data Collected
ALCA Sh.p.k. collects only personal data voluntarily provided by users through the contact form available on the website or through direct contact by email or phone. This may include:
- Full name
- E-mail address
The website does not intentionally collect sensitive personal data (such as health data, political opinions, biometric data, or similar).
Technical data (such as IP address, browser type, device information, or server logs) may be automatically collected for security, maintenance, and operational purposes only and are not used for profiling.
3. Purpose and Legal Basis for Processing
Personal data is processed exclusively for the following purposes:
- Managing information requests and business inquiries
- Responding to contacts initiated by the data subject
- Follow-up communications related to ALCA Sh.p.k.’s activities and services
The legal basis for processing is the data subject’s request for information and ALCA Sh.p.k.’s legitimate interest in responding to such requests, in accordance with Albanian Law no. 9887/2008 and GDPR principles.
4. Website Analytics and Cookies
This website uses technical cookies necessary for its proper functioning and, with the user’s consent, analytical cookies to collect anonymous statistical information on website usage.
Technical cookies do not require consent and support basic functionalities such as security, navigation, and form submission.
With consent, this website uses Google Analytics (Google LLC) in an anonymized form. Google Analytics is activated only after consent is provided through the cookie banner. No profiling, advertising, or marketing activities are performed.
5. Processing Methods
Personal data is processed using electronic and, where necessary, paper-based tools, in compliance with appropriate technical and organizational security measures.
Access to data is limited exclusively to authorized personnel.
6. Data Retention
Personal data is retained only for the time strictly necessary to handle the request and related communications, and in any case no longer than 24 months, unless longer retention is required by applicable legal obligations.
7. Third-Party Sharing and Transfers
ALCA Sh.p.k. does not sell, disclose, or transfer personal data to third parties for marketing or commercial purposes.
When users contact ALCA Sh.p.k. via WhatsApp, any personal data exchanged through that channel is processed by WhatsApp Ireland Ltd. in accordance with its own privacy policy.
ALCA Sh.p.k. processes such data solely for the purpose of managing the communication and responding to the request.
8. Data Subject Rights
In accordance with Albanian data protection law and GDPR principles, data subjects have the right to:
- Obtain confirmation as to whether personal data is being processed
- Access their personal data in an intelligible form
- Request rectification, update, or completion of data
- Request deletion, anonymization, or restriction of processing where applicable
- Object to processing for legitimate reasons
- Lodge a complaint with the Albanian Data Protection Authority (www.idp.al)
Requests may be submitted in writing to: info@alca.al
9. Cookie Management
Users may accept, reject, or modify their cookie preferences at any time through the cookie banner or by changing their browser settings.
10. Data Security
ALCA Sh.p.k. adopts appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data, including secure connections (SSL), controlled access systems, internal procedures, and staff awareness measures.
11. Changes to This Policy
This Privacy & Cookie Policy may be updated at any time to reflect legal or operational changes. The date of the latest revision is indicated at the top of this document. Users are encouraged to review it periodically.
ALCA Sh.p.k. is committed to protecting personal data and handling it with transparency, responsibility, and care.
